Our offers and service
All our prices for wines which can be delivered now are valid according to availability, except for special offers, promotions and gifts. Prices are indicated in CNY excluding VAT and Excise duty (those including VAT and excise duty being noted for information only). Prices are subject to change without prior notice and all orders are subject to Millésima's acceptance at its sole discretion and according to stock availability. All orders are confirmed through the mailing of the invoice but are considered as final only upon reception of total payment of the goods. Wines are offered for sale at the marked prices only for China mainland. For any other deliveries request, please contact us directly.
Any indication as to when an order is shipped, due to arrive or meant to be delivered is only an estimate. Such estimates are given in good faith and we will use our reasonable endeavours to meet them. We will not accept liability for any failure to deliver according to the estimated dates. "En Primeur" Wines will not be shipped before the date on which all the wines are in our physical possession and ready for delivery. HKD 1200 will be charged for each local delivery within city area (per delivery address) for orders under HKD 5000. Extra charge will be applied for Tung Chung, Lantau & Outlying Islands.
For "En Primeur" wines which are ready to be shipped, you will receive the final invoice stating the 400 HKD delivery cost to pay. Additional charge on long/distance carry or stairs may be involved. Deliveries are made from Monday to Friday between 10am to 12pm/2pm to 5pm – outside of these hours extra fees will be charged. All the goods are insured by our company during their transport and are carried at our own risk. The deliveries are made in an average delay of 2-3 weeks as from the date of reception of final payment of the final invoices at our office in Bordeaux. Once the wine has been shipped from our cellars, the wines are delivered in an average of 5-7 days. This delay is indicated as exactly as possible but may vary according to the supplying and transport possibilities of Millésima, as well as the weather conditions. The supplementary delays for delivery will in no means be compensated, accounted nor enable the cancellation of the order. However, if after a delay of one month upon written claim by the customer, the goods have still not been delivered, the sale could then be cancelled by either one of the parties. The customer will then obtain the refund of his payment excluding any other compensation or damage, within a maximum deadline of one month. In all circumstances, the delivery of the goods within this delay can only be made if the customer has indicated the exact information, address and telephone contact of the addressee to the sales assistant. If this information is not correctly communicated, Millésima will not be liable for any further delay or non-delivery of the goods. Upon reception of the wines, it is up to the addressee to check the state of the goods and to note any reserve concerning broken, damaged or missing goods on the delivery slip and to inform the delivery company and Millésima by recorded delivery letter within 48 hours in order to preserve his rights. In case of stock shortage of the purchased good, it may be offered to the customer to exchange it, with his agreement, whether with another vintage or another equivalent wine. If not possible, we will refund him within 30 days.